TY - BOOK AU - Hoyle,David TI - ISO 9000 quality systems handbook SN - 9780750667852 (pbk.) AV - TS156 .H692 2006 PY - 2006/// CY - Amsterdam, Boston PB - Butterworth-Heinemann KW - Quality control KW - Total quality management KW - Standards KW - ISO 9000 Series Standards N1 - Previous ed.: 2001; Ch. 1. Basic concepts -- Ch. 2. Perceptions of ISO 9000 and its derivatives -- Ch. 3. Role, origins and application of ISO 9000 -- Ch. 4. Quality management system -- Ch. 5. Management responsibility -- Ch. 6. Resource management -- Ch. 7. Product realization -- Ch. 8. Measurement, analysis and improvemen ER -