TY  - BOOK
AU  - Timm,Paul R.
TI  - Customer service: career success through customer satisfaction 
SN  - 0130859591
AV  - HF5415.5 .T513 
PY  - 2001///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Success in business
N1  - Includes index; Fostering positive attitudes -- Recognize and deal with customer turnoffs -- Deal with dissatisfied customers -- Exceed customer expectations -- Use behaviors that win customer loyalty -- Get others to give great service -- Apply winning telephone, e-mail, and web site techniques -- Use written messages -- Understand the one-to-one customer future
ER  -