TY  - BOOK
AU  - Kandampully,Jay
TI  - Services management: the new paradigm in hospitality 
SN  - 0131916548
AV  - TX911.3.M27 K36 2007
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - Hospitality industry
KW  - Management
N1  - "A previous edition entitled Services Management: The New Paradigm In Hospitality was published by Pearson Australia in 2002"--Verso t.p
ER  -