Selling and sales management / David Jobber and Geoff Lancaster.
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TextPublication details: Harlow, England ; New York : Financial Times/Prentice Hall, 2006.Edition: 7th edDescription: xxi, 526 p. : illus. ; 25 cmISBN: - 0273695797
- 9780273695790
- HF5438.25 .J63
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Includes index
Chapter 1: Development and Role of Selling in Marketing
Chapter 2: Sales Strategies
Chapter 3: Consumer and Organisational Buyer Behaviour
Chapter 4: Sales Settings
Chapter 5: International Selling
Chapter 6: Law and Ethical Issues
Chapter 7: Sales Responsibilities and Preparation
Chapter 8: Personal Selling Skills
Chapter 9: Key Account Management
Chapter 10: Relationship Selling
Chapter 11: Direct Marketing
Chapter 12: Internet and IT Applications in Selling and Sales Management
Chapter 13: Recruitment and Selection
Chapter 14: Motivation and Training
Chapter 15: Organisation and Compensation
Chapter 16: Sales Forecasting and Budgeting
Chapter 17: Salesforce Evaluation.
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