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Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack.

By: Material type: TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c1998.Description: xiv, 265 p. : ill. ; 26 cmISBN:
  • 0873893832 (alk. paper)
ISSN:
  • 9780873893831
Subject(s): LOC classification:
  • HF5415.5 .C83
Contents:
Ch. 1. Introduction -- Ch. 2. Fundamentals -- Ch. 3. Media -- Ch. 4. Business Drivers -- Ch. 5. A Case Study -- Ch. 6. Process Considerations -- Ch. 7. Systems Design and Development -- Ch. 8. Information Retrieval Systems -- Ch. 9. Content Provisioning -- Ch. 10. Electronic Mail -- Ch. 11. The World Wide Web -- Ch. 12. High Technology at the Call Center -- Ch. 13. Market Intelligence.
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Books Methodist University Library Main General Stacks Reference HF5415.5 .C83 (Browse shelf(Opens below)) Available 39376

Includes bibliographical references and index

Ch. 1. Introduction --
Ch. 2. Fundamentals --
Ch. 3. Media --
Ch. 4. Business Drivers --
Ch. 5. A Case Study --
Ch. 6. Process Considerations --
Ch. 7. Systems Design and Development --
Ch. 8. Information Retrieval Systems --
Ch. 9. Content Provisioning --
Ch. 10. Electronic Mail --
Ch. 11. The World Wide Web --
Ch. 12. High Technology at the Call Center --
Ch. 13. Market Intelligence.

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