Communication skills in nursing, health and social care / Bernard Moss.
Material type:
TextPublication details: London : SAGE Publications Ltd 2020Edition: 5thDescription: xv, 289 pages : color illustrations ; 25 cmISBN: - 9781526490155
- 9781526490148
- HV29.7 .M85
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| HM1206 .K96 Media psychology : | HN832 .A8A85 Social structure of Ghana : a study in persistence and change | HV29.7 .M85 Communication skills in nursing, health and social care / | HV29.7 .M85 Communication skills in nursing, health and social care / | JF1351 .H274 Handbook of public administration / | JN4250F59 Public sector management / | K7490 .A44 Business and Corporate Law |
Includes Index
Acceptance --
Active Listening --
Advising --
Advocacy --
Anti-discriminatory Practice --
Assertiveness --
Assessment --
Barriers to Good Communication --
Breaking Bad News --
Chairing Meetings --
Challenging --
Complaints --
Confidentiality --
Conflict Management --
Counselling --
Court Room Skills --
Documentation, Recording and Form Filling --
Ecomaps --
Emotional Intelligence (EI) --
Empathy --
Empowerment, Resilience and a Strengths Perspective --
Endings --
Establishing a Professional Relationship --
Feedback: Giving and Receiving --
Genograms --
Getting Unstuck --
Group Work --
Information and Communication Technology (ICT) and Health Informatics --
Interpreters --
Interprofessional Collaboration --
Interviewing Children --
Labyrinths --
Learning Difficulties --
Loss --
Mediation Skills --
Mindfulness --
Motivational Interviewing --
Non-verbal Communication --
Overcoming Fears and Anxieties --
Professional Capabilities Framework (PCF) --
Reflective Practice --
Religion --
Simulation --
Social Media --
Spirituality --
Suicide --
Supervision --
Talks and Presentations --
Telephone, Skyping and Video Conferencing Skills --
Time Management --
Tricky Topics: Sexuality and Death --
Whistleblowing --
Wrong Messages.
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