Decision making, problem solving, and critical thinking : requisites for successful leadership and management -- Classical views of leadership and management -- Twenty-first century thinking about leadership and management -- Ethical issues -- Legal and legislative issues -- Patient, subordinate, and professional advocacy -- Operational and strategic planning -- Planned change -- Time management -- Fiscal planning -- Career development : from new graduate to retirement -- Organizational structure -- Understanding organizational, political, and personal power -- Organizing patient care -- Employee recruitment, selection, placement, and indoctrination -- Socializing and educating staff for team building -- Staffing needs and scheduling policies -- Creating a motivating climate -- Organizational, interpersonal, and group communication -- Delegation -- Managing conflict -- Understanding collective bargaining, unionization, and employment laws -- Quality control -- Performance appraisal -- Problem employees : rule breakers, marginal employees, and the chemically or psychologically impaired.