Customer service : career success through customer Loyalty / Paul R. Timm.
Material type:
TextPublication details: Upper Saddle River, N.J. : Pearson Education Ltd., 2007.Edition: 4th edDescription: xviii, 281 p. : ill. ; 26 cmISBN: - 0132236583
- 9780132236584
- HF5415.5 .T513
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Methodist University Library Main General Stacks | Reference | HF5415.5 .T513 (Browse shelf(Opens below)) | Available | 23626 | |||||||||||||
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Methodist University Library Main General Stacks | Reference | HF5415.5 .T513 (Browse shelf(Opens below)) | Available | 23627 | |||||||||||||
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Books
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Methodist University Library Main General Stacks | Reference | HF5415.5 .T513 (Browse shelf(Opens below)) | Available | 23625 |
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| HF5415.5 .S49 Customers.com : | HF5415.5 .T513 Customer service : | HF5415.5 .T513 Customer service : | HF5415.5 .T513 Customer service : | HF5415.5 .W442 Superior customer value in the new economy : | HF5415.5 .W595 Stop selling, start partnering : | HF5415.5.T513 Customer service : |
Includes index
Know why service matters --
Use behaviors that engage your customers --
Apply your best listening skills --
Use the telephone right for good service --
Use friendly Web sites and electronic communication --
Recognize and deal with customer turnoffs --
Get customer feedback --
Recover the potentially lost customer --
Exceed expectations with value --
Give customers A-plus information --
Exceed customer expectation with convenience --
Managing your time and tasks to reduce stress --
Get employees to give great service --
Recognize the emerging trends in customer service --
How to lead or participate in an A-plus idea generating meeting.
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