Includes bibliography

1. The nature of Communication 1
2. Media or channels of communication 32
3. Public speaking 42
4. Visual communication / Non-Verbal communication 55
5. Audio-Visual communication 61
6. Barriers to communication 63
7. Report writing 68
8. Drafting of advertisement 78
9. Interview 85
10. Officers of appointment 105
11. Mass media of communication 113
12. Post office services 118
13. Requirements of an effective organization structure 126
14. Public relations 138
15. Customer relations 142
16. Conference 146
17. Duties of an administrative manager / secretary 149
18. Approach to summary 167
19. Approach to comprehension 187
20. The sentence (Simple, Complex, Etc) 194
21. Synonyms and antonyms 198
22. Parts of speech 205
23. Nouns without plural 225
24. Idiomatic expressions 228
25. Words / Expressions which demand your attention 238
26. Management information system 243
27. Questionnaires 251
Bibliography 256