Business communication at work / Marilyn L. Satterwhite, Judith Olson-Sutton.
Material type:
TextPublication details: New York : Glencoe McGraw-Hill, 2000.Description: 1 v. (various pagings) : col. ill. ; 28 cmISBN: - 0028025466 (soft)
- HF5718 .S26
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Methodist University Library Main General Stacks | Reference | HF5718 .S26 (Browse shelf(Opens below)) | Available | 25653 |
Includes index.
THE PROCESS AND CHALLENGE OF BUSINESS COMMUNICATIONSetting the Stage for Effective CommunicationChoosing the Right WordsDeveloping Sentences and ParagraphsBASICS FOR COMMUNICATING EFFECTIVELYPromoting GoodwillPlanning and Organizing Business MessagesUsing Technology to Capture and Refine IdeasFormatting Business MessagesEFFECTIVE MESSAGESWriting Goodwill MessagesWriting Messages for Inquiries and RequestsWriting Claim and Adjustment MessagesWriting Persuasive MessagesWriting Order, Credit, and Collection MessagesREPORTS AND MEDIA COMMUNICATIONSDeveloping Memo ReportsCreating News Releases and NewslettersConstructing and Presenting ReportsPreparing Meeting CommunicationsEMPLOYMENT COMMUNICATIONSConducting the Job SearchSelling Yourself to Employers
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