Index

1 Thinking About Communications 1
2 Strategies in planning for writing and speaking 15
3 Writing clearly 29
4 Writing Impact 40
5 Letters and memos: Routine and Good news writing 51
6 Refusals or Bad news writing 72
7 Persuasive writing 85
8 Informal Reports 105
9 Formal reports and proposals 125
10 Oral presentations and meeting management 145
Communicating to get a job 166
A practical grammer 184
Guide to punctuation 196
Index 217