Includes index

1. Communication in today's workplace
2. Developing team, listening, and etiquette skills
3. Communicating across cultures
4. Writing process phase 1: analyze, anticipate, adapt
5. Writing process phase 2: Research, organize, compose
6. Writing process phase 3: Revise, proofread, evaluate.
7. E-mail messages and memos
8. Positive letters and memos
9. Persuasive and marketing messages
10. Negative messages
11. Business report basics
12. Informal business reports
13. Proposals and formal reports
14. Business presentations
15. The job search, resumes, and cover letters
16. Interviewing and following up.