Business communication Carol M Lehman; Deborah Daniel DuFrene

By:

Carol M Lehman

Contributor(s):

Deborah Daniel DuFrene

Material type:

TextPublication details: Cincinnati, Ohio : South-Western College Pub. 1999.Edition: 14TH EDDescription: xxxiii, 571, [89] pages color illustrations 26 cmISBN:

0324225202

ISSN:

0324225202

Subject(s):

Commercial correspondence. Business report writing. Business communication

LOC classification:

HF5721 .L34

Contents:

Part I. Communication Foundations -- 1. Establishing a Framework for Business Communication -- 2. Focusing on Interpersonal and Group Communication -- Part II. Communication Analysis -- 3. Planning Spoken and Written Messages -- 4. Preparing Spoken and Written Messages -- Part III. Communicating Through Voice, Electronic and Written Messages -- 5. Communicating Electronically -- 6. Delivering Good- and Neutral-News Messages -- 7. Delivering Bad-News Messages -- 8. Delivering Persuasive Messages -- Part IV. Communication Through Reports and Business Presentations -- 9. Understanding the Report Process and Research Methods -- 10. Managing Data and Using Graphics -- 11. Organizing and Preparing Reports and Proposals -- 12. Designing and Delivering Business Presentations -- Part V. Communication for Employment -- 13. Preparing Resumes and Application Letters -- 14. Interviewing for a Job and Preparing Employment Messages -- Appendices -- A. Document Format and Layout Guides -- B. Referencing Styles -- C. Language Review and Exercises.

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	Methodist University Library Main General Stacks		Reference		HF5721 .L34 (Browse shelf(Opens below))					Available			30593

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Includes index

Part I. Communication Foundations --
1. Establishing a Framework for Business Communication --
2. Focusing on Interpersonal and Group Communication --
Part II. Communication Analysis --
3. Planning Spoken and Written Messages --
4. Preparing Spoken and Written Messages --
Part III. Communicating Through Voice, Electronic and Written Messages --
5. Communicating Electronically --
6. Delivering Good- and Neutral-News Messages --
7. Delivering Bad-News Messages --
8. Delivering Persuasive Messages --
Part IV. Communication Through Reports and Business Presentations --
9. Understanding the Report Process and Research Methods --
10. Managing Data and Using Graphics --
11. Organizing and Preparing Reports and Proposals --
12. Designing and Delivering Business Presentations --
Part V. Communication for Employment --
13. Preparing Resumes and Application Letters --
14. Interviewing for a Job and Preparing Employment Messages --
Appendices --
A. Document Format and Layout Guides --
B. Referencing Styles --
C. Language Review and Exercises.

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