Model Business Letters, E-Mails, & Other Business Documents Shirley Taylor
Material type:
TextPublication details: London: FT Prentice Hall, 2004.Edition: 6th edDescription: xxi, 498 p.: illus.; 25 cmISBN: - 9780273675242
- 0273675249
- HF5721 .T39
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Methodist University Library Tema Reference | HF5721 .T39 (Browse shelf(Opens below)) | Available | 35181 | ||||||||||||||
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Methodist University Library Tema Reference | Reference | HF5721 .T39 (Browse shelf(Opens below)) | Available | 35179 |
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| HF 5686 .S 56 Basic Costing | HF 5694. S57 Practical business math procedures | HF 5694. S57 Practical business math procedures | HF5721 .T39 Model Business Letters, E-Mails, & Other Business Documents | HF5770 .St3 Packaging as an effective marketing tool / | HF5770 .St3 Packaging as an effective marketing tool / | HF5821 .O32 Advertising and integrated brand promotion / |
Includes Index
Unit 1: WRITTEN COMMUNICATION - AA OVERVIEW
Chapter 1: Presentation of Business Documents
Chapter 2: Structuring your Communications
Chapter 3: Language and Tone
Chapter 4: E-mail
Unit 2: ROUTINE BUSINESS DOCUMENTS
Chapter 5: Enquiries and Reply
Chapter 6: Quotations, Estimates and Tenders
Chapter 7: Orders and their Fulfillment
Chapter 8: Invoicing and Settlement of Accounts
Chapter 9: Letter Requesting Payment
Chapter 10: Credit and Status Enquiries
Chapter 11: A Typical Business (Correspondence and Documents)
Part 3: CREATIVE AND PERSUASIVE DOCUMENTS
Chapter 12: Complaints and Adjustments
Chapter 13: Goodwill Messages
Chapter 14: Reports and Proposals
Chapter 15: Notices, Advertisements and Information Sheets
Chapter 16: Circulars
Chapter 17: Sales Letters and Voluntary Offers
Chapter 18: Publicity Materials
Chapter 19: Marketing Matters
Chapter 20: Business Plans
Chapter 21: Meetings Documentation
Chapter 22: Personnel
Chapter 23: Travel and Hotels
Chapter 24: Secretarial and Administrative Correspondence
Part 4: CLASSIFIED BUSINESS LETTERS
Chapter 25: Agencies
Chapter 26: International Trade
Chapter 27: Banking (Home Business)
Chapter 28: Banking (International Business)
Chapter 29: Transport
Chapter 30: Insurance
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