Includes bibliographical references and index

Part 1: From Public Management to Governance 1. Understanding Public Management and Governance (Tony Bovaird And Elke Loeffler) 2. The Changing Context of Public Policy (Tony Bovaird And Elke Loeffler) 3. The Size and Scope of the Public Sector (Peter M. Jackson) 4. Public Management Reforms Across OECD Countries (Jurgen Blum and Nick Manning) Part 2: Public Management 5. Strategic Management in Public Sector Organizations (Tony Bovaird) 6. Marketing in Public Sector Organizations (Tony Bovaird) 7. Contracting for Public Services (Andrew Erridge) 8. Financial Management in Public Sector Organizations (James L. Chan and Xuyun Xiao) 9. Human Resource Management in the Public Sector (Sylvia Horton) 10. Managing ICTs in Public Sector Organizations (Christine Bellamy) 11. Performance Measurement and Management in Public Sector Organizations (Geert Bouckaert and Wouter Van Dooren) 12. Quality Management in Public Sector Organizations (Tony Bovaird And Elke Loeffler) 13. Process Management in Public Sector Organizations (Kuno Schedler and Utz Helmuth) 14. Scrutiny, Inspection and Audit in the Public Sector (John Clarke) Part 3: Governance as an Emerging Trend in the Public Sector 15. Public Governance in a Network Society (Elke Loeffler) 16. Partnership Working in the Public Domain (Tony Bovaird and John Tizard) 17. Decentralized Management: Agencies and 'Arm's-Length' Bodies (Christopher Pollitt) 18. Public Leadership (Mike Broussine) 19. Engaging with Citizens and other Stakeholders (Steve Martin) 20. Changing Equalities: Politics, Policies and Practice (Janet Newman and Rachel Ashworth) 21. Ethics and Standards of Conduct (Howard Davis) 22. Evidence-Based Policy and Practice (Annette Boaz and Sandra Nutley)