Includes Index

Part One: Management Theory
Chapter 1: Development in Management Theory 1910-2000 Chapter 2: Definitions of Management
Chapter 3: The Search for Principles of Management
Chapter 5: Motivation - The Early Theorist
Chapter 6: Motivation - Later Theorist
Chapter 7: Leadership - Theory and Practice
Chapter 8: Groups and Group Behaviour
Chapter 9: Organisation as Systems
Chapter 10: Contingency Approaches to Management
Chapter 11: Modern approaches to Management

Part Two: Management in Practice
Chapter 12: Business Organisation and Corporate Governance Chapter 13: Developing an Organisation Culture
Chapter 14: Women in Management
Chapter 15: The International Context of Management
Chapter 16: Strategic aspects of Management
Chapter 17: Objectives, Policies and Organisational Ethics Chapter 18. Performance Standards in Management
Chapter 20: Human Resource Planning
Chapter 21: Work Structuring, Job Design and Business Process Re-engineering
Chapter 22: Organisation Structures
Chapter 23: Delegation & Empowerment
Chapter 24" Managing Change: Key Concepts
Chapter 25" Implementing Change: Organisation Development Chapter 26: Communication in Organisation
Chapter 27: Time Management & Personal Effectiveness Chapter 28: Controlling Performance
Chapter 29: Quality Standards and Management
Chapter 30: The Role of Information Technology

Part 3: Functional Management: Marketing, Production, Personnel and Financial Marketing Management
Chapter 31: The Marketing Concept, Competitiveness and the Global Dimension
Chapter 32: The Marketing Mix: Product & Price
Chapter 33: The Marketing Mix: Promotion
Chapter 34: The Marketing Mix: Distribution
Chapter 35: Marketing Research
Chapter 36: Marketing Organisation
Chapter 37: Customer Service and Customer Protection
Chapter 38: Production Planning and Control
Chapter 39: Types of Production
Chapter 40: Aids to Production
Chapter 41: New Technology in Manufacturing
Chapter 42: Human Resource Management
Chapter 43: Recruitment and Selection
Chapter 44: Employee Development & Training
Chapter 45: Performance Appraisal , Discipline and Grievances Chapter 46: Developing Managerial Competencies
Chapter 47: Stress Management and Employee Counselling Chapter 48: Job Evaluation
Chapter 49: Employee Relations and Collective Rights
Chapter 50: Legal Aspects of Employment - Individual Rights