Includes indexes.

Part 1: The World of Organizational Behavior Chapter 1: Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct Chapter 2: Managing Diversity: Releasing Every Employee's Potential Chapter 3: Organizational Culture, Socialization, and Mentoring Chapter 4:International OB: Managing across Cultures Part 2: Individual Behavior in Organizations Chapter 5: Key Individual Differences and the Road to Success Chapter 6: Values, Attitudes, Job Satisfaction, and Counterproductive Work Behaviors Chapter 7: Social Perception and Attributions Chapter 8: Foundations of Motivation Chapter 9: Improving Job Performance with Goals, Feedback, Rewards, and Positive Reinforcement Part 3: Group and Social Processes Chapter 10: Group Dynamics Chapter 11: Developing and Leading Effective Teams Chapter 12: Individual and Group Decision-Making Chapter 13: Managing Conflict and Negotiating Part 4: Organizational Processes Chapter 14: Communicating in the Digital Age Chapter 15: Influence Tactics, Empowerment, and Politics Chapter 16: Leadership Chapter 17: Organizational Design, Effectiveness, and Innovation Chapter 18: Managing Change and Stress Learning Modules (OLC) Learning Module A (Web): Self-Management: A Social Learning Model Learning Module B (Web): Performance Appraisal Learning Module C (Web): Additional Leadership Models Learning Module D (Web): Research Methods in OB