Includes bibliographical references and index

Part 1. What is Management
Chapter 1. Defining Management
Chapter 2. The Organisational Context
Chapter 3. The Historical Context

Part 2. Management Processes
Chapter 4. Planning and Strategy
Chapter 5. Organisational Structures and Teamwork
Chapter 6. Organisational Change
Chapter 7. Staffing - Selecting, Developing and Motivating People
Chapter 8. Leading and Leadership
Chapter 9. Decision-making
Chapter 10. Controlling
Chapter 11. Reporting and Communicating
Chapter 12. Budgeting

Part 3. Management Functions
Chapter 13. Introduction to Management Functions
Chapter 14. Marketing
Chapter 15. Operations
Chapter 16. Human Resource Management
Chapter 17. Finance and Accounting
Chapter 18. Information Management

Part 4. Personal Perspectives on Management
Chapter 19. Social Responsibility and Business Ethics
Chapter 20. Management Fads, Gurus and Research