Includes Index

MODULE - A: INDIAN FINANCIAL SYSTEM
Chapter 1: Indian Financial System - An Overview
Chapter 2: Banking Regulation
Chapter 3: Retail Banking, Wholesale and International Banking, ADR, GDR and Participatory Notes
Chapter 4: Role and Function of Capital Market, Securities and Exchange Board of India (SEBI)
Chapter 5: Role Functions of Mutual Funds
Chapter 6: Role and Functions of Insurance Companies, Bancassurance and Insurance Regulatory and Development Authority (IRDA)
Chapter 7: Factoring, Forfaiting Services and Off- Balance Items
Chapter 8: Risk Management and BASEL II - An Overview
Chapter 9: Alliances/ Mergers/ Consolidation
Chapter 10: Credit Information Bureau (India) Limited (CIBIL), Fair Practices Code for Debt Collection and Banking Codes and Standards Board of India
Chapter 11: Recent Developments in the India Financial System

MODULE - B: FUNCTIONS OF BANKS
Chapter 12: Banker - Customer Relationship
Chapter 13: Banker's Special Relationship
Chapter 14: Payment and Collection of Cheques and Other Negotiable Instruments
Chapter 15: Opening of Accounts of Various Types of Customers
Chapter 16: Ancillary Services
Chapter 17: Principles of Lending, Working Capital Assessment and Credit Monitoring
Chapter 18: Priority Sector Advances
Chapter 19; Agricultural Finance
Chapter 20: Micro, Small & Medium Enterprises in India
Chapter 21: Government Sponsored Schemes
Chapter 22: Self - Help Groups
Chapter 23: Credit Cards, Home Loans, Personal Loans, Customer Loans
Chapter 24: Documentation
Chapter 25: Different Modes of Charging Securities
Chapter 26; Types of Collaterals and their Characteristics
Chapter 27: Non - Performing Assets
Chapter 28: Financial Inclusion

MODULE - C: BANKING TECHNOLOGY
Chapter 29: Essentials of bank Computarisation
Chapter 30; Payment Systems and Electronic Banking
Chapter 31: Data Communication Network and EFT Systems
Chapter 32: Role of Technology Upgradation and its Impact on Banks
Chapter 33: Security Considerations

MODULE - D: SUPPORT SERVICES - MARKETING OF BANKING SERVICES/ PRODUCTS
Chapter 34: Marketing - An Overview
Chapter 35: Consumer Behaviour and Product
Chapter 36: Pricing
Chapter 37: Distribution
Chapter 38: Channel Management
Chapter 39: Promotion
Chapter 40: Role of Direct Selling Agent/ Direct Marketing Agent in a Bank
Chapter 41: Marketing Information Systems - A Longitudinal Analysis