Includes index

CHAPTER 1 Managers and Managing
CHAPTER 2 The Evolution of Management Thought
CHAPTER 3 The Manager as a Person: Values, Attitudes, Emotions, and Culture
CHAPTER 4 Ethics and Social Responsibility
CHAPTER 5 Managing Diverse Employees in a Multi-Cultural Environment CHAPTER 6 Managing in the Global Environment
CHAPTER 7 The Manager as a Decision Maker
CHAPTER 8 The Manager as a Planner and Strategist CHAPTER 9 Value Chain Management: Operating Strategies to Increase Quality, Efficiency, and Responsiveness to Customers
CHAPTER 10 Managing Organizational Structure
CHAPTER 11 Organizational Control and Change
CHAPTER 12 Human Resource Management
CHAPTER 13 Motivation and Performance
CHAPTER 14 Leadership
CHAPTER 15 Effective Groups and Teams
CHAPTER 16 Communication
CHAPTER 17 Managing Organizational Conflict, Politics, and Negotiation
CHAPTER 18 Further Themes in Contemporary Management