Includes index.

Part 1. Introduction
Chapter 1. Welcome to the changing world of work
Chapter 2. Managing organizations and people:who, what and why?

Part 2. Decisions, Planning and Monitoring Systems
Chapter 3. Making decision
Chapter 4. monitoring the environment
Chapter 5. Planning systems
Chapter 6. Monitoring performance through control systems

Part 3. Organizing Tasks, People and Culture
Chapter 7. Technology and the design of work processes
Chapter 8. Organization design
Chapter 9. Managing human resources
Chapter 10. Understanding groups and developing effective teams
Chapter 11. Creating and sustaining the organizations culture

Part 4. Leading and Empowering People
Chapter 12. Understanding the basics of human behaviour
Chapter 13. Work motivation and reward
Chapter 14. Basic issues in leadership
Chapter 15. contemporary issues in leadership
Chapter 16. Building trust
Chapter 17. Developing interpersonal skills

Part 5. Organizational Renewal
Chapter 18. Managing change: Revisiting the changing world of work