Image from Amazon.com
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublication details: New York : McGraw-Hill, c2001Edition: 3rd edDescription: xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.)ISBN: - 007231267X (acidfree paper)
- HD9980.5 .F549 2001
Contents:
PART
1. Understanding services
2. Designing the service enterprise
3. Managing service operations
4. Toward world-class service
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Books
|
Methodist University Library Main General Stacks | Non-fiction | HD9980.5 .F549 2001 (Browse shelf(Opens below)) | Available | 10496 |
Browsing Methodist University Library Main shelves,Shelving location: General Stacks,Collection: Non-fiction Close shelf browser (Hides shelf browser)
|
No cover image available |
|
|
No cover image available |
|
|
||
| HD8038.A1 D45 2003 Professional services : | HD8053.F74 FOR Insurance handbook for the medical office | HD9577.A2 A83 The global oil and gas bonanza : | HD9980.5 .F549 2001 Service management : | HD9981.5.W93 WRI The management of service operations | HF1009.5.K14 KAP Export management | HF1009.5.K14 KAP Export management |
PART
1. Understanding services
2. Designing the service enterprise
3. Managing service operations
4. Toward world-class service
There are no comments on this title.
Log in to your account to post a comment.