The management of service operations J Nevan Wright; Peter Race
Material type:
TextPublication details: London : , Thomson Learning 2004Description: xxi, 346 pages : ; illustrations 24 cmISBN: - 0826467644 9780826467645 1844800512 9781844800513
- HD9981.5.W93 WRI
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| HD8053.F74 FOR Insurance handbook for the medical office | HD9577.A2 A83 The global oil and gas bonanza : | HD9980.5 .F549 2001 Service management : | HD9981.5.W93 WRI The management of service operations | HF1009.5.K14 KAP Export management | HF1009.5.K14 KAP Export management | HF1017 .A26 Complete business statistics / |
Previous edition: London: Cassell, 1999
Part One --
1. Making it happen --
2. Operations objectives --
Part Two --
3. Business policy --
4. Operations management and inter-relationships --
5. Planning, implementing and controlling --
Part Three --
6. Facilities and work --
7. People power : the most valuable resource? --
Part Four --
8. Capacity management --
9. Scheduling and time management --
10. Materials management --
11. Supply chain management --
12. Project management --
Part Five --
13. Quality performance --
14. Measurement of performance --
Part Six --
15. Change and change management.
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