Includes index.

IN THIS SECTION:1.) BRIEF2.) COMPREHENSIVE BRIEF TABLE OF CONTENTS: PrefaceChapter 1. Setting the StageChapter 2. Understanding OurselvesChapter 3. Understanding the Human ConditionChapter 4. Working with Ethnic Diversity in a Pluralistic SocietyChapter 5. Developing and Maintaining Communication with PeopleChapter 6. Establishing and Using Helping RelationshipsChapter 7. Using the Basic Problem-Solving ProcessChapter 8. Developing an Eclectic Approach to PracticeChapter 9. Utilizing Skills and TechniquesChapter 10. Working with People in GroupsChapter 11. Dealing with Vulnerability, Dependency, and Resistance Chapter 12. Getting It All TogetherReferences and Related Readings COMPREHENSIVE TABLE OF CONTENTS:Preface1. Setting the Stage The Increasing Size and Changing Makeup of the PopulationThe Permanent Face of PluralismThe Toll of HIV/AIDS The Changing Healthcare Scene and Managed CareChanges in the Family Continuing Poverty and the Growth of the Working Poor The Impact of the Internet and Electronic Information Technologies The Trend to Privatize Human Services The Indelible March of Terrorism Summary Chapter ReviewMySearchLab Connections2. Understanding Ourselves The Nature of Human Service Learning to Know and to Use One's Self The Impact of Culture The Impact of Personal Needs How Do I Think and Feel about Myself? How Do I Deal with My Own Fundamental Needs? What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People? How Do I Relate to the Society in Which I Live and Work? What Is My Lifestyle? What Is My Basic Philosophy? What Do I Present-and Represent-to Those with Whom I Work? Summary Chapter ReviewMySearchLab Connections3. Understanding the Human Condition The Biological Heritage The Social Heritage The Spiritual Heritage The FamilyThe Social Group The Peer Group The WorkplaceThe Importance of Socialization The Person as an Individual Personality Theories Psychoanalytic Theory Feminist Theories Learning Theory Humanistic Holistic Theories Other Theories Brief Therapies "Personal" Personality TheoryThe Concept of the Tripartite PersonalityPerception Integration Adaptation and ExecutionThe Concept of Defense Mechanisms The Concept of Developmental Stages The Concepts of Stress, Balance, and Coping Ability Summary Chapter ReviewMySearchLab Connections4. Working with Ethnic Diversity in a Pluralistic Society The Language of Ethnic DiversityEthnic Diversity: Population Highlights about Our Pluralistic Society Expressions of Ethnicity Preparation of Workers The Use of Systems Theory Applying Concepts from Systems Theory to Working with People Families as SystemsPutting It All Together: Using a Systems Perspective with an Ethnic-Sensitive Focus The Worker's Social Responsibility Summary Chapter ReviewMySearchLab Connections5. Developing and Maintaining Communication with PeopleBasics for Clear Communication Nonverbal Communication Tone of Voice Facial Expression Silence Gestures and Movements Physical Appearance Body Sounds Demeanor Touch EnvironmentVerbal Communication Electronic Communication Communication by Symbols Interpreting Communications Perception Context Culture Communication of Ideas DiffusionCommunication in Interview and Discussion Interviews Discussion Summary Chapter ReviewMySearchLab Connections6. Establishing and Using Helping Relationships Characteristics of Helping Relationships Accepting Dynamic Emotional Purposeful, Time-Limited, and Unequal Honest, Realistic, Responsible, and Safe Authoritative The Phases of a Helping Relationship Phase 1: The Beginning Phase 2: The Middle Phase 3: The Termination Summary Chapter ReviewMySearchLab Connections7. Using the Basic Problem-Solving Process Why and How People Change Structure of the Helping Process Engagement Assessment Definition of the Problem Setting of Goals Selection of Alternative Methods and an Initial Mode of Intervention Establishment of a Contract Action Leading to Desired Goal Evaluation Continuation or Termination Using the Problem-Solving Process When Ethnic Differences Are Involved Two Case Studies in Use of the Basic Process Basic Process 1 Basic Process 2 Summary Chapter ReviewMySearchLab Connections8. Developing an Eclectic Approach to Practice Development of a Working Model Illustrations of Models for EclecticismSpecialist or Generalist? Consultation Referral Making Referrals Summary Chapter ReviewMySearchLab Connections9. Utilizing Skills and Techniques Skills Differential Diagnosis Timing Partialization Focus Establishing Partnership Creating Structure Techniques Small Talk Ventilation Support Reassurance Advocacy and Social Action Confrontation ConflictManipulation Universalization Advice Giving and Counseling Activities and Programs Logical Discussion Reward and Punishment Role Rehearsal and Demonstration Crisis Touch Mechanical DevicesSummary Chapter ReviewMySearchLab Connections10. Working with People in Groups Definition Common Characteristics of All GroupsNatural Groups The Family Reference Groups Working with Natural GroupsFormed Groups Guide for the Formation of Groups The Worker and the Group Human Service Teams What Is a Team? How Are Teams Formed? Team Purpose Team Climate Team Size and Composition Team Communication Team RolesWorking Process of Teams A Yardstick for Team Analysis Summary Chapter ReviewMySearchLab Connections11. Dealing with Vulnerability, Dependency, and Resistance Vulnerability Dependency The Flexible Continuum of Interdependence Two Aspects of Interdependence The Role of the Worker Social Change Relationship RoleResistance The Role of the Worker Use of Resources Summary Chapter ReviewMySearchLab Connections12. Getting It All Together Burnout Being Aware of Social Change Securing Basic and Ongoing Learning Selecting a Field of Practice Managing Workload Maintaining a Personal Value System Developing a Healthy Personal LifeSummary Chapter ReviewMySearchLab ConnectionsReferences and Related Readings