Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider.
Material type:
TextPublication details: Boston : McGraw-Hill, 2002.Description: xvii, 445 p. : ill. ; 28 cmISBN: - 0072441224
- 9780072441222
- HD58.7 .D415
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Methodist University Library Tema Reference | HD58.7 .D415 (Browse shelf(Opens below)) | Available | 39862 |
Includes Index
Unit One: Intrapersonal Effectiveness: Understanding Yourself
Chapter 1: Journey into Self-Awareness
Chapter 2: Self-Disclosure and Trust
Chapter 3: Establishing Goals and Identifying Values
Chapter 4: Time and Stress Management
Unit Two: Interpersonal Effectiveness: Understanding and Working with Others
Chapter 5: Conveying Verbal Messages
Chapter 6: The Importance and Skill of Listening
Chapter 7: Feedback
Chapter 8: Understanding and Working with Diverse Others Unit Three: Advanced Interpersonal Skills
Chapter 9: Persuading Individuals and Audiences
Chapter 10: Networking and Politicking
Chapter 11: Negotiation
Chapter 12: Conflict Management
Chapter 13: Coaching and Mentoring for Improved Performance Chapter 14: Empowerment and Effective Delegation
Unit Four: Group Skills: Understanding and Working in Teams Chapter 15: Teams in the Workplace
Chapter 16: Planning and Running Effective Meetings
Chapter 17: Project Management
Chapter 18: Making Effective and Ethical Decisions
Chapter 19: Problem Solving: Using Tools, Processes and Creative Approaches
Chapter 20: Team Facilitation
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