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Managing public services : competition and decentralization / Richard Common, Norman Flynn and Elizabeth Mellon.
Material type:
TextPublication details: Oxford : Butterworth-Heinemann, 1993.Description: x, 152p. : illISBN: - 075060977X (pbk.)
- 9780750609777
- JN329 .D43C65
Contents:
Introduction
Competitive environment
Competitive behavior
Decentralization
The impart on the customer
Good customer service
Making change happen
appendix 1 Summary of reforms
Appendix 2 Public sector agency research project
References
Index
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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Methodist University Library Main General Stacks | JN329.D43C65 (Browse shelf(Opens below)) | Available | 27521 | ||||||||||||||
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Methodist University Library Main General Stacks | JN329.D43C65 (Browse shelf(Opens below)) | Available | 10864 | ||||||||||||||
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Methodist University Library Main General Stacks | Reference | JN329.D43C65 (Browse shelf(Opens below)) | Available | 27639 |
Bibliography : p. 148-149.
Introduction
Competitive environment
Competitive behavior
Decentralization
The impart on the customer
Good customer service
Making change happen
appendix 1 Summary of reforms
Appendix 2 Public sector agency research project
References
Index
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