Includes index.

chapter 1. introduction to operations management,
chapter 2.Competitiveness,
chapter 3.Strategy and productivity,
chapter 4. Forecasting,
chapter 5. System design,
chapter 6. Capacity planning,
chapter 7. Process selection and facility layout,
chapter 8. Design of work systems,
chapter 9. location planning and analysis, quality,
chapter 10. Quality control,
chapter 11. TQM and Quality tools,
chapter 12. Supply chain management,
chapter 13. Inventory management,
chapter 14. JIT and Lean operations
chapter 16. Scheduling
chapter 17. Project management
chapter 18. Management of waiting lines
chapter 19. Linear programming