Handbook of Customer satisfaction (Record no. 965)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01167nam a2200181 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 8179291782 |
| 022 ## - INTERNATIONAL STANDARD SERIAL NUMBER | |
| ISSN | 9788179291788 |
| 050 ## - CALL NUMBER | |
| Classification number | HF5415 |
| Item number | .H55 |
| 100 ## - AUTHOR | |
| Personal name | Hill, N |
| 245 ## - TITLE | |
| Title | Handbook of Customer satisfaction |
| Statement of responsibility, etc | Alexander J, Hill N |
| 250 ## - EDITION | |
| Edition statement | 1st ed |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | New Delhi |
| Name of publisher | Infinity Books |
| Year of publication | 2006 |
| 300 ## - DESCRIPTION | |
| Number of Pages | ix,290p,. |
| Other physical details | ill |
| Dimensions | 21cm |
| 500 ## - NOTES | |
| General note | Includes index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Table of Content | The cost of new customers<br/>Types of loyalty <br/>The link between satisfaction and commitment at a UK bank<br/>Controllable versus non-controllable<br/>Givens or differentiators <br/>Internal or external resources?<br/>CSM project plan<br/>Sampling plan for depth interviews <br/>A comparison of depth interviews and focus groups <br/>Standard statistical table <br/>Distribution of respondents in the large user segment<br/>Randomly ordered list of DMU members<br/>Accurate coverage of the DMU<br/>Summary of advantages and disadvantages of personal interviews <br/>Summary of advantages and disadvantages of telephone interviews<br/>Summary of advantages and disadvantages of self-completion questionnaires <br/>Effectiveness of techniques to improve response rates<br/> |
| 700 ## - OTHER AUTHORS | |
| Personal name | Alexander J |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type | Collection code | Cost, normal purchase price |
|---|---|---|---|---|---|---|---|---|---|---|
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | 30892 | Books | ||||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | Books | |||||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | Books | |||||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | 30888 | Books | Reference | |||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | 32550 | Books | ||||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | 32549 | Books | ||||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | 30887 | Books | ||||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | 30891 | Books | Reference | |||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | 30889 | Books | 0.00 | |||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 17/04/2010 | HF5415 .H55 | 3927 | Books | 0.00 |