Managing service as a strategic profit center / (Record no. 753)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01086cam a2200181 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0070061890 : |
| 022 ## - INTERNATIONAL STANDARD SERIAL NUMBER | |
| ISSN | 9780070061897 |
| 050 00 - CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .B57 |
| 100 1# - AUTHOR | |
| Personal name | Blumberg, Donald F. |
| 245 10 - TITLE | |
| Title | Managing service as a strategic profit center / |
| Statement of responsibility, etc | Donald F. Blumberg. |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | New York : |
| Name of publisher | McGraw-Hill, |
| Year of publication | c1991. |
| 300 ## - DESCRIPTION | |
| Number of Pages | vii, 232 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 500 ## - NOTES | |
| General note | Includes bibliographical references |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Table of Content | A strategic view of life 1<br/>Identifying present and emerging market opportunities for service and support 33<br/>Running service as a strategic line of business 57<br/>Providing customers with what they want 77<br/>Developing and planning the service organization <br/>Marketing Service 120<br/>Pricing service 130<br/>Managing and controlling service<br/><br/>143<br/>Using systems and technology to improve service operations and productivity 169<br/>Summary: Emerging role of strategic service 193<br/>Appendix A 204<br/>Appendix B 211<br/>Bibliography 226<br/>Index 227 |
| 650 #0 - SUBJECTS | |
| Topical Term | Customer services |
| General subdivision | Management. |
| 650 #0 - SUBJECTS | |
| Topical Term | Strategic planning. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 10/07/2000 | HF5415.5 .B57 | 10600 | Books |