Service management : (Record no. 661)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01522nam a2200205 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780072424195 |
| 022 ## - INTERNATIONAL STANDARD SERIAL NUMBER | |
| ISSN | 0071181156 |
| 022 ## - INTERNATIONAL STANDARD SERIAL NUMBER | |
| ISSN | 9780071181150 |
| 050 ## - CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .F549 |
| 100 ## - AUTHOR | |
| Personal name | James A Fitzsimmons; |
| 110 ## - AUTHOR | |
| CORPORATE AUTHOR | Mona J Fitzsimmons |
| 245 ## - TITLE | |
| Title | Service management : |
| Remainder of title | operations, strategy, and information technology |
| 250 ## - EDITION | |
| Edition statement | 3rd ed |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | New York : |
| Name of publisher | McGraw-Hill, |
| Year of publication | 2001. |
| 300 ## - DESCRIPTION | |
| Number of Pages | xxvi, 646 p. : ill. ; 26 cm + 1 CD-ROM |
| 500 ## - NOTES | |
| General note | Includes index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Table of Content | Part I Understanding services: the role of services and the economy; the nature of services; service quality; service strategy. Part II Designing the service enterprise: new service development and process design; the supporting facility; service facility location; the service encounter; work measurement; Internet service. Part III Managing service operations: forecasting demand for services; managing waiting lines; computer simulation; capacity planning; managing capacity and demand; managing facilitating goods; service and supply chain management; vehicle routing; managing service projects; linear programming applications in services. Part IV Toward world-class service; quality and productivity improvement; data envelopment analysis (DEA); growth and global expansion. Appendices: areas of a standard normal distribution; uniformly distributed random numbers [0,1]; values for Lq for the M/M/c queuing model; equations for selected queuing models. |
| 700 ## - OTHER AUTHORS | |
| Personal name | Mona J Fitzsimmons |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 03/11/2007 | HD9980.5 .F549 | 10494 | Books | ||
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 03/11/2007 | HD9980.5 .F549 | 10493 | Books | ||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 03/11/2007 | HD9980.5 .F549 | 10497 | Books | |||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 03/11/2007 | HD9980.5 .F549 | 10495 | Books | |||
| Methodist University Library Main | Methodist University Library Tema | General Stacks | 03/11/2007 | HD9980.5 .F549 | 22754 | Books |