Service operations management / (Record no. 643)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01512pam a2200181 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0070212155 |
| 050 00 - CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .F55 |
| 100 1# - AUTHOR | |
| Personal name | Fitzsimmons, James A. |
| 245 10 - TITLE | |
| Title | Service operations management / |
| Statement of responsibility, etc | James A. Fitzsimmons, Robert S. Sullivan. |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | New York : |
| Name of publisher | McGraw-Hill, |
| Year of publication | c1982. |
| 300 ## - DESCRIPTION | |
| Number of Pages | xiv, 449 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 440 #0 - SERIES | |
| SERIES | McGraw-Hill series in quantitative methods for management |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Table of Content | 1. The postindustrial Era 3<br/>2. The Operations Function in Service Systems 15<br/>3. Evaluation of Service Operations 33<br/>4. Management Systems Simulation 58<br/>5. Linear Programming Models in Services 81<br/>6. Forecasting for Service Operations 115<br/>7. Design of Service Delivery Systems 145<br/>8. Service Facility Location 160<br/>9. Design and Layout of Service Facilities 184<br/>10. Work Design: The Design of Service Personnel Activity 211<br/>11. The Queuing Phenomenon 235<br/>12. Queuing Models and Capacity Planning 257<br/>13. Utilization of Service Capacity 287<br/>14. Service Vehicle Scheduling and Routing 312<br/>15. Project Management: Planning, Scheduling, and Controlling Service Activities 337<br/>16. Measuring and Controlling Service Quality 363<br/>17. Management Information Systems: The Nervous System of service Organizations 387<br/>18. Inventory Management 404<br/>19. Service, Culture, and Society 425<br/>Index 439 |
| 650 #0 - SUBJECTS | |
| Topical Term | Service industries |
| General subdivision | Management. |
| 650 #0 - SUBJECTS | |
| Topical Term | Operations research. |
| 700 1# - OTHER AUTHORS | |
| Personal name | Sullivan, Robert S. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 02/12/1999 | HD9980.5 .F55 | 10498 | Books | ||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 02/12/1999 | HD9980.5 .F55 | 25066 | Books | |||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 02/12/1999 | HD9980.5 .F55 | 10501 | Books | |||
| Methodist University Library Main | Methodist University Library Main | General Stacks | 02/12/1999 | HD9980.5 .F55 | 10499 | Books | |||
| Methodist University Library Tema | Methodist University Library Tema | General Stacks | 02/12/1999 | HD9980.5 .F55 | 21310 | Books | |||
| Methodist University Library Tema | Methodist University Library Tema | General Stacks | 02/12/1999 | HD9980.5 .F55 | 22750 | Books | |||
| Methodist University Library Tema | Methodist University Library Tema | General Stacks | 02/12/1999 | HD9980.5 .F55 | 22751 | Books | |||
| Methodist University Library Wenchi Faculty | Methodist University Library Wenchi Faculty | 20/10/2021 | HD9980.5 .F55 | 10502 | Books | ||||
| Methodist University Library Wenchi Faculty | Methodist University Library Wenchi Faculty | 20/10/2021 | HD9980.5 .F55 | 10500 | Books |