Service management : operations, strategy, information technology (Record no. 1417)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01727nam a2200193 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781259010651 |
| 022 ## - INTERNATIONAL STANDARD SERIAL NUMBER | |
| ISSN | 1259010651 |
| 050 ## - CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .F55 |
| 100 ## - AUTHOR | |
| Personal name | James A Fitzsimmons; et al |
| 245 ## - TITLE | |
| Title | Service management : operations, strategy, information technology |
| Statement of responsibility, etc | James A Fitzsimmons; Sanjeev Bordoloi; Mona J Fitzsimmons |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | New York, NY : |
| Name of publisher | McGraw-Hill, |
| Year of publication | 2014. |
| 300 ## - DESCRIPTION | |
| Number of Pages | XVIII, 524 S. |
| Other physical details | : Ill., |
| Dimensions | 28cm |
| Accompanying material | graph. Darst. |
| 500 ## - NOTES | |
| General note | Includes index |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Table of Content | PART ONE: Understanding ServicesChapter 1: The Service EconomyChapter 2: Service StrategyPART TWO: Designing the Service EnterpriseChapter 3: New Service DevelopmentChapter 4: The Service EncounterChapter 5: Supporting Facility and Process FlowsChapter 6: Service QualityChapter 7: Process ImprovementSupplement: Data Envelopment Analysis (DEA) 205Chapter 8: Service Facility LocationPART THREE: Managing Service OperationsChapter 9: Service Supply RelationshipsChapter 10: Globalization of ServicesChapter 11: Managing Capacity and DemandChapter 12: Managing Waiting LinesChapter 13: Capacity Planning and Queuing ModelsSupplement: Computer SimulationPART FOUR: Quantitative Models for Service ManagementChapter 14: Forecasting Demand for ServicesChapter 15: Managing Service InventoryChapter 16: Managing Service ProjectsAPPENDIXAppendix A: Areas of Standard Normal DistributionAppendix B: Uniformly Distributed Random Numbers [0, 1]Appendix C: Values of Lq for the M/M/c Queuing ModelAppendix D: Equations for Selected Queuing ModelsNAME INDEXSUBJECT INDEX |
| 650 ## - SUBJECTS | |
| Topical Term | Service industries -- |
| -- | Management. |
| General subdivision | Management. |
| 700 ## - OTHER AUTHORS | |
| Personal name | Sanjeev Bordoloi |
| 710 ## - OTHER AUTHORS | |
| OTHER AUTHORS | Mona J Fitzsimmons |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 12/05/2017 | HD9980.5 .F55 | 6300 | Books |