Service management : (Record no. 1415)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01771cam a2200217 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780071289276 (international ed. : pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0071289275 (international ed. : pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780073403359 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0073403350 |
| 050 00 - CALL NUMBER | |
| Classification number | HD9980.5 |
| Item number | .F549 |
| 100 1# - AUTHOR | |
| Personal name | Fitzsimmons, James A. |
| 245 10 - TITLE | |
| Title | Service management : |
| Remainder of title | operations, strategy, information technology / |
| Statement of responsibility, etc | James A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 ## - EDITION | |
| Edition statement | 7th ed. |
| 260 ## - PUBLICATION INFORMATION | |
| Place of publication | Boston : |
| Name of publisher | McGraw-Hill, |
| Year of publication | c2011. |
| 300 ## - DESCRIPTION | |
| Number of Pages | xviii, 541 p. : |
| Other physical details | ill. ; |
| Dimensions | 28 cm. |
| 500 ## - NOTES | |
| General note | "McGraw-Hill international edition"--Cover. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Table of Content | PART I: Understanding Services Chapter 1: The Role of Services in an Economy Chapter 2: The Nature of Services Chapter 3: Service Strategy PART II: Designing the Service Enterprise Chapter 4: New Service Development Chapter 5: Technology in Services Chapter 6: Service Quality Chapter 7: Supporting Facility and Process Flows Chapter 8: Process Improvement Chapter 9: The Service Encounter Chapter 10: Service Facility Location PART III: Managing Service Operations Chapter 11: Managing Capacity and Demand Chapter 12: Managing Waiting Lines Chapter 13: Service Supply Relationships Chapter 14: Growth and Globalization of Services Chapter 15: Managing Projects PART IV: Quantitative Models for Service Management Chapter 16: Capacity Planning and Queuing Models (Computer Simulation) Chapter 17: Forecasting Demand for Services Chapter 18: Managing Facilitating Goods Appendices: Areas of a Standard Normal Distribution Uniformly Distributed Random Numbers [0,1] Values of Lq for the M/M/c Queuing Model Equations for Selected Queuing Models Index |
| 650 #0 - SUBJECTS | |
| Topical Term | Service industries |
| General subdivision | Management. |
| 700 1# - OTHER AUTHORS | |
| Personal name | Fitzsimmons, Mona J. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|
| Reference | Methodist University Library Main | Methodist University Library Main | General Stacks | 12/06/2014 | HD9980.5 .F55 | 39742 | Books | ||
| Reference | Methodist University Library Tema | Methodist University Library Tema | General Stacks | 12/06/2014 | HD9980.5 .F55 | 39744 | Books |