Business Communication at Work

Marilyn L Satterwhite;

Business Communication at Work - 2nd ed - New York, Glencoe/McGraw-Hill, 2003 - x, 550 pages : color illustrations ; 28 cm

includes index

Setting the stage for effective communication --
Choosing the right words --
Developing sentences and paragraphs --
Developing listening skills --
Planning and organizing business messages --
Using technology to improve communication --
Formatting business messages --
Messages that promote goodwil --
Messages for inquiries and requests --
Claim and adjustment messages --
Persuasive messages --
Order, credit, and collection messages --
Developing memos and memo reports --
Creating press releases and newsletters --
Constructing and presenting reports --
Preparing meeting communications --
Conducting the job search --
Selling yourself to employers.

0072930152

9780072930153


Business--Communication

HF5718.S26
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