Total quality management :
Oakland, John S.
Total quality management : text with cases / John S. Oakland ; case study co-author Leslie J. Porter. - Oxford ; Boston : Butterworth-Heinemann, 1995. - xii, 370 p. : ill. ; 24 cm. - B H contemporary business series. .
Includes index
Part 1-The foundations-a model for TQM
Part2-TQM-the role of the quality system
Part 3-TQM-The tools and the improvement cycle
Part4- TQM-The organizational, communication and teamwork requirements
Part5-TQM- the implementation
0750621249
Total quality management.
Total quality management--Case studies.
HD62.15 / .O173 1995
Total quality management : text with cases / John S. Oakland ; case study co-author Leslie J. Porter. - Oxford ; Boston : Butterworth-Heinemann, 1995. - xii, 370 p. : ill. ; 24 cm. - B H contemporary business series. .
Includes index
Part 1-The foundations-a model for TQM
Part2-TQM-the role of the quality system
Part 3-TQM-The tools and the improvement cycle
Part4- TQM-The organizational, communication and teamwork requirements
Part5-TQM- the implementation
0750621249
Total quality management.
Total quality management--Case studies.
HD62.15 / .O173 1995