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Denhardt, Robert B.

Managing human behavior in public & nonprofit organizations / Robert B. Denhardt, Janet Vinzant Denhardt, Maria P. Aristigueta. - Thousand Oaks, Calif. : Sage, c2002. - xv, 456 p. : ill. ; 26 cm.

Icludes index

Organizational Behavior As A Way Of Thinking And Acting --
The Roots of Organizational Behavior --
Some Early History --
Values and Assumptions of Organizational Behavior --
Knowing And Managing Yourself --
Life Experiences --
Your Lifeline --
Improving Your Sense of Self --
The Power of Vision --
Assessing Yourself --
Increasing Self-Knowledge --
A Vision Statement --
Laura's Dilemma --
Fostering Creativity --
Characteristics of Creative Individuals --
Conceptual Skills and Abilities --
Creativity as Behavior --
Creativity as a Process --
An Integrated Perspective on Creativity --
Why Do We Need Creativity in Public Organizations? --
The Creative Process --
Roles in the Creative Process --
Impediments to Creativity --
Defining the Problem Incorrectly --
Judging Ideas too Quickly --
Stopping at the First Acceptable Idea --
Lack of Support --
Other Ways of Thwarting Creativity --
Fostering Creativity in Organizations --
Challenging Work --
Supportive Supervision --
Organizational and Work Group Culture --
Workload Pressures and Resources --
Fostering Creativity--Putting It All Together --
Techniques for Improving Creativity --
The Idea Box or Matrix Analysis --
Synectics --
Enhancing Your Personal Creativity --
Using Analogies --
A Creativity Challenge --
Managing Stress --
Symptoms of Stress --
Stress Inventory --
Sources of Stress --
Coping With Stress --
The Consequences and Costs of Stress --
Stress: Good, Bad, and Ugly --
Sources of Stress on the Job --
Interpersonal Relationships --
Role Ambiguity and Conflict.

ISBN: 0761920722 (cloth) 0761924744 (pbk.)

Subjects--Topical Terms:
Public administration.
Nonprofit organizations--Management.
Organizational behavior.

LC Class. No.: JF1351 / .D449 2002