SIX SIGMA for Transactions and Service
Parveen Geol.....et al
SIX SIGMA for Transactions and Service - New York:, McGraw-Hill/Irwin: 2005. - xii; ill:; 23 cm
Includes index.
pt. 1. Service quality benchmarks. Roles of services and transactions in global and U.S. economy ; Quality in services and transactions ; Service performance indicators ; The service crisis --
pt. 2. Transactional Six Sigma. Introduction ; Define and develop ; Measure and trends ; Analyze and innovate ; Embed --
pt. 3. Designing for service. Axioms of service design ; Customer driven transactional processes ; Designing transactional processes for Six Sigma ; Design and optimize service to ensure a robust service package ; Implementing Six Sigma in service organizations ; Six Sigma in services ; Six Sigma in outsourcing ; Managing human capital.
0071443304
Process control.
TS156 / .8.T73
SIX SIGMA for Transactions and Service - New York:, McGraw-Hill/Irwin: 2005. - xii; ill:; 23 cm
Includes index.
pt. 1. Service quality benchmarks. Roles of services and transactions in global and U.S. economy ; Quality in services and transactions ; Service performance indicators ; The service crisis --
pt. 2. Transactional Six Sigma. Introduction ; Define and develop ; Measure and trends ; Analyze and innovate ; Embed --
pt. 3. Designing for service. Axioms of service design ; Customer driven transactional processes ; Designing transactional processes for Six Sigma ; Design and optimize service to ensure a robust service package ; Implementing Six Sigma in service organizations ; Six Sigma in services ; Six Sigma in outsourcing ; Managing human capital.
0071443304
Process control.
TS156 / .8.T73