Leadership and planning. Conceptual base for leadership and management -- Change and decision making -- Keys to working with others: collaboration, coordination, and conflict resolution -- Effective staff communication and working relationships -- Delivery systems/nursing models. Organizational structure for effective care delivery -- Acute care organizations: an example of a health care organization -- Teamwork and motivation -- Delegation for the staff nurse -- Tools to manage and evaluate care -- Legislation/regulation/policy. Health care policy, legal issues, and ethics in health care delivery -- Consumers and nurses -- Recruitment/retention. Recruitment and retention: meeting staffing requirements -- Nursing/Professional culture. Keys to professional success -- Economic value. Health care financial issues -- Work environment. Technology and health care -- Health care quality improvement and safety -- Diversity. Putting it all together: the culture of the organization.