Includes index.

PART ONE: UNDERSTANDING SOCIAL WORKIntroductions and IcebreakersPutting Systems Theory into ActionUnderstanding and Resolving Value DilemmasUnderstanding and Using the NASW Code of EthicsExamining the Values and Ethics Reflected in Policy DecisionsPART TWO: GETTING STARTEDBuilding RapportTuning in through Guided VisualizationLooking for AssetsUnderstanding LossEngaging a Family Who Has Not Asked for HelpPART THREE: GATHERING DATAVideo Analysis and Interview PracticePracticing and Analyzing Interviews"Hanging in There" When Differences between Client and Worker Are at Issue"Stations" Ethnographic Strength-Based InterviewingBeyond Interviewing Data Collection Methods for Individuals, Families, Organizations and CommunitiesPART FOUR: MAKING SENSE OF DATA THROUGH ASSESSMENTRoundtable InterviewAssessing Your Family of OriginThe Organizational Diversity AuditFraming Organizational Issues for Assessment and Change Trouble at HighRisk HospitalPART FIVE: SETTING GOALSGenerating and Prioritizing Ideas Using Nominal Group TechniqueGladys Working with a Client over TimeContracting with an Involuntary Client Teenager in Foster CareThe Smith Family Multiple Perspectives on Service GoalsPART SIX: CREATING CHANGE INTERVENTIONSWhat You Look for Determines What You SeeSocial Work Practice with Gay and Lesbian FamiliesConstructively Engaging Professionals in Complex OrganizationsCo-Leadership of the Parenting GroupChoosing a Strategy for Community Intervention with R&M PropertiesFamily Interventions during a Life CrisisPART SEVEN: EVALUATING EFFECTIVENESSHow Do We Know We're Helping?Tracking Progress through Single Subject DesignEvaluating Communication Skills through Process RecordingsPART EIGHT: ENDINGS AND TRANSITIONSLetter to the EditorMaking Effective ReferralsGetting Closure on Unplanned EndingsClassrooms Terminations