Includes index

Part 1. Introduction
Chapter 1. Managers, Diversity, and Change
Chapter 2. Historical Views of Management

Part 2. The Manager's Environment
Chapter 3. Environment, Competitive Advantage, and Quality Operations
Chapter 4. International Management and the Global Economy
Chapter 5. Managing with Ethics and Social Responsibility

Part 3. Planning
Chapter 6. Fundamental of Planning
Chapter 7. Strategic Management and Entrepreneurship
Chapter 8. Managerial Decision Making

Part 4. Organising
Chapter 9. Fundamentals of Organizing
Chapter 10. Organizational Design and Culture
Chapter 11. Work Designs for Individual and Teams
Chapter 12. Human Resource Management

Part 5. Leading
Chapter 13. Fundamentals of Leading
Chapter 14. Leading through Motivation
Chapter 15. Leading through Communication
Chapter 16. Leading through Interpersonal Skills
Chapter 17. Leading through Group Dynamics
Chapter 18. Leading through Innovation and Planned Change

Part 6. Controlling
Chapter 19. Fundamentals of controlling
Chapter 20. Information Technology and Control