Miley, Karla Krogsrud, 1942-

Most chapters conclude with "Looking Forward." I. SOCIAL WORK PRACTICE PERSPECTIVES. 1. Generalist Social Work Practice. Social Work Values and Purpose.Generalist Social Work.Social Work Functions and Roles.2. The Ecosystems Perspective. The Knowledge Base of Generalist Practice.Key Perspectives for Empowering Practice.The Ecosystems Perspective.Human Systems.Ecosystems: A Conceptual Framework for Practice.3. Values and Multicultural Competence. Frames of Reference.Professional Values and Practice Principles.Personal Values and Resources.Multicultural Competence.A Generalist View of Cultural Competence.4. Strengths and Empowerment. Strengths Perspective.Empowerment.Empowerment-Based Practice.5. An Empowering Approach to Generalist Practice. Elements of an Empowering Generalist Approach.Phases and Processes of Empowering Practice.Processes in Action: Practice Examples.Maintaining Flexibility in Application.II. THE DIALOGUE PHASE: BUILDING RELATIONSHIPS AND DESCRIBING SITUATIONS. 6. Forming Partnerships. Collaboration and Partnership.Making Initial Contacts.Qualities of Professional Partnerships.Constructing Empowering Relationships.Respecting Confidentiality.7. Articulating Situations. Empowering Dialogue.Proactive Responding.Exchanging Information.Assessing the Client's Perspective.Responding to Thoughts.Responding to Feelings.Special Issues in Responding.Responding to Larger Client Systems.8. Defining Directions. Transforming Challenges into Directions.Considering Client Motivation.Collaborating with Clients Who Resist.Cooperating with Mandated Clients.Taking Priority Actions.III. THE DISCOVERY PHASE: ASSESSING RESOURCES AND PLANNING CHANGE. 9. Identifying Strengths. Infusing a Strengths Perspective.Highlighting Strengths in General Functioning.Solution-Focused Dialogue.Recognizing Cultural Strengths.Ethnic Group Strengths.Strengths in Cultural Group Memberships.Uncovering Strengths in Adversity.10. Assessing Resource Capabilities. Exploring Resource Systems.Applying Theoretical Frameworks.Organizing Assessment: Applying Ecosystemic Questions.Using Assessment Tools.Adding Viewpoints.Assessing through Observation.Record-Keeping.11. Framing Solutions. Collaborative Planning Processes.Goals and Objectives.Constructing Action Plans.Contracting.IV. THE DEVELOPMENT PHASE: IMPLEMENTING, EVALUATING, AND STABILIZING CHANGE. 12. Activating Resources. Applying Generalist Intervention Skills.Maintaining Progress in the Action Plan.Developing Power.Changing Perspectives.Managing Resources.Educating.13. Creating Alliances. The Power of Alliances.Developing Alliances through Groups.Strengthening Natural Support Alliances.Case Management: Client-Service Alliances.Organizational Alliances for Service Delivery.Professional Support Networks.14. Expanding Opportunities. Opportunities: Keys to Empowerment.Resource Expansion.Community Change.Policy Development.Social Activism and Social Advocacy.Legislative Advocacy.Resources for Professionals.15. Recognizing Success. Social Work Evaluation and Research.Practice Evaluation.Research.Single-System Designs.Action Research.16. Integrating Gains. Social Work Endings.Completing Contracts.Closing with Referral.Responding to Clients' Discontinuation of Services.When Clients Die.Resolving Relationships with Larger Systems.Endings Are Beginnings.Epilogue. Glossary. Appendix A: NASW Code of Ethics. References. Author Index. Subject Index.